Answers to the most frequently asked questions at cricket

Go to the cricket Login page as soon as possible and change your password. Then contact cricket's 24/7 live chat or email support and report the suspicious login. Also check separately that the bKash or Nagad number linked to your account has not been changed by anyone. You can also ask the support team to temporarily lock your account.

The real address is cricketcasino.cam — any address with altered letters or extra numbers added to the URL is a sign of a fake site. Check the lock icon (SSL) and the correct domain name in your browser's address bar. Do not log in from any unfamiliar link; type the address directly into the address bar or use a bookmark.

Use at least 12 characters — a mix of uppercase and lowercase English letters, numbers and special characters (such as @, #, !). Do not use your date of birth, mobile number or simple words as a password. Keep a different password for each site and change it regularly. Using a password manager makes it easier to keep track.

Never. No cricket staff member or live chat agent will ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for these, it is an attempt at fraud — disconnect immediately and report it to cricket support. Your wallet PIN is yours alone.

Identity verification (KYC) ensures account security and prevents unauthorised withdrawals. You will generally need to confirm a photo of your national ID card or passport and the payment number you use (bKash, Nagad, etc.). Once verification is complete, you get full access in line with responsible gaming guidelines. Users under 21 years of age are not permitted to have an account.

Under cricket's privacy policy, personal information is kept strictly protected. A limited portion may be shared with trusted partners for payment processing or technical services, but your information is never sold to advertisers or any other third party. Read the privacy policy page for full details.

If a match is declared "no result" — meaning the match is abandoned before the scheduled overs are completed due to rain or any other reason — bets on that match are generally cancelled and the stake is refunded. This applies to match-winner bets; conditions for innings-specific or other special bets may differ. See the Terms & Conditions page for the specific rules.

Decimal odds make it easy to calculate your total return. For example, suppose Team A has odds of 1.65 and Team B has odds of 2.30. If you bet ৳500 on Team B and Team B wins, you get back ৳1,150 (including ৳650 profit). If Team A wins, you lose the full ৳500. The higher the odds, the higher the return — but the lower the implied chance of winning.

cricket betting section covers match winner, top batsman, total runs, innings score, over/under, and many other bet types for BPL, IPL, T20 World Cup, and other international tournament matches. The same options are available for Bangladesh Tigers matches.

In live in-play betting, odds change in real time as the match progresses. Odds shift quickly when the batting team's run rate increases or a wicket falls. At moments like a new ball or the end of a powerplay, odds can be comparatively favourable. Note that bets may take a moment to confirm — this is normal and is due to server latency.

A multi bet combines several selections, and all the odds are multiplied together to give the total odds. For example, three matches with decimal odds of 1.40, 1.50, and 1.70 give total odds of 1.40 × 1.50 × 1.70 = 3.57 (approximately). A ৳100 bet returns ৳357 if all selections win. But if even one selection loses, the entire ৳100 is lost — all selections must win.

In handicap betting, the weaker team is given a notional advantage, such as a run or wicket margin. If the match result covers that margin, the bet wins; otherwise it loses. In over/under betting, the key question is whether the total runs in the match will be above or below a set number. In both cases, a no-result means the bet is considered void.

cricket does not charge any fee for processing deposits. However, your mobile wallet (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction fees — those are subject to the respective provider's terms. The minimum deposit amount is ৳200; deposits below this are not accepted.

First, get the transaction reference number (Transaction ID) from your bKash, Nagad, or bank app. Then contact cricket via live chat or email with that reference number, the time of transfer, and the amount. In most cases the deposit is completed within a short time; if there is a technical delay, the support team will resolve it.

Log in to your account, go to the Deposit section, and select bKash. Send money to the provided number using the bKash app or USSD (*247#). Fill in the amount and reference number correctly. The minimum deposit is ৳200. Once the transaction is successful, your balance is usually updated within a few minutes.

cricket currently supports five deposit methods: bKash, Nagad, Rocket, Upay and Bank Transfer (major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳200 for all methods. Cryptocurrency is not supported.

The minimum withdrawal amount is ৳500. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer. Processing is generally completed within 5 to 30 minutes. Identity verification must be completed before your first withdrawal.

Yes. cricket offers a 200% bonus on your first deposit, up to ৳15,000. Example: deposit ৳1,000 and you get a ৳2,000 bonus, making your total balance ৳3,000. Before withdrawing the bonus, you must meet a wagering requirement of ৳2,000 × 15 = ৳30,000. The bonus is not direct cash — it becomes withdrawable after the required amount has been wagered.

Before contacting support, have the following ready: your account username or registered mobile number, a detailed description of the issue (when it occurred, which page), and the reference or transaction ID of any related transaction. If you have a screenshot, attach it — this helps resolve the issue faster.

Yes, cricket's customer support team is available 7 days a week, 24 hours a day. You can reach support at night or on holidays during BPL or ICC tournament matches. Open live chat at any time to speak with an agent directly.

You can contact us through two channels: (1) Live Chat from within the site — real-time conversation with an agent; (2) Email — if your issue needs a detailed explanation or you need to send documents. Support is not available by phone or WhatsApp.

Yes. cricket's support team serves customers in both Bengali and English. If you ask a question in Bengali on live chat, you will receive a reply in Bengali. You can also write in Bengali by email. Providing support to Bangladeshi players in their local language is one of cricket's priorities.

To take a temporary break or permanently close your account, submit a request via cricket's live chat or email. The Responsible Gaming page has detailed information on self-exclusion and setting limits. The support team will process your request carefully.

First, explain the issue in detail on live chat. If it is not resolved, send a written complaint by email — include the transaction ID, screenshots, and a summary of the previous chat. Email complaints generally help resolve more complex matters faster, as the full account of the issue is in writing.