cricket's Privacy Policy
Your personal information matters to us. This policy explains in detail how cricket casino collects, stores, and keeps your data secure.
1. Introduction
cricket casino (referred to hereinafter as "we", "our", or "the platform") is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect and how we process it when you use our website, mobile app, or related services.
By using this platform, you acknowledge that you have read and agreed to the terms of this policy. This policy forms an integral part of our Terms and Conditions and both documents should be read together.
This policy applies only to cricket casino's own platform. We are not responsible for the privacy practices of third-party websites or services.
2. Data Collection
We collect user information in two main ways — directly from you and automatically through your use of the platform.
2.1 Information You Provide Directly
When you register an account, use our services, or contact us, the following information may be collected:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification documents (copy of national ID or passport)
- Financial transaction details such as bKash, Nagad, Rocket, Upay, or bank account information
- Information you provide through live chat or email support
2.2 Automatically Collected Information
When you visit our platform, we automatically log the following information:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Log of pages visited and session duration
- Referral source (which link you came from)
- Game play history and betting activity
2.3 Identity Verification
To ensure responsible gaming and financial security, we may request additional documents for identity verification before activating an account or processing withdrawals above a certain amount. This is done in accordance with national and international standards.
3. Data Use
The information collected is used for the following purposes:
3.1 Service Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Running games and betting activities
- Providing bonuses and promotional offers
- Providing customer support
3.2 Security and Compliance
- Preventing fraud and unauthorised activity
- Ensuring age verification (21+ age requirement)
- Conducting necessary checks to prevent money laundering
- Implementing our responsible gaming policy
3.3 Improvement and Communication
- Usage analysis to improve the platform experience
- Tailoring games and offers to your preferences
- Sending transaction notifications and important updates
- Sending promotional messages where you have given your consent
4. Data Storage
Your personal information is stored on secure servers using industry-standard encryption technology. We retain data only for as long as it is necessary to provide our services.
Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and enforce our agreements. This period may generally be up to five years from the date the account is closed.
Records of financial transactions — particularly deposits and withdrawals made via bKash, Nagad, Rocket, Upay, and bank transfers — may be retained for an extended period in compliance with applicable financial regulations.
5. Sharing Data with Third Parties
cricket casino does not sell or rent your personal information to third parties. However, certain information may be shared in the following circumstances:
5.1 Service Providers
We work with trusted third parties for payment processing, identity verification, and technical services. These providers receive only the information necessary for their specific tasks and are bound to follow our guidelines and privacy standards.
5.2 Game and Technology Providers
Limited information (session tokens, game results) may be shared to maintain connectivity with the platforms of our game studios, including Pragmatic Play, Evolution, PG Soft, JILI, and Spribe. These studios operate under their own privacy policies.
5.3 Legal Requirements
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable laws. In such cases, only the information legally required is disclosed.
5.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. Should such a change occur, we will notify you in advance and publish an updated policy.
6. Cookie Policy
The cricket casino website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
- Functional Cookies: Used to remember your language preferences, auto-login settings, and similar preferences.
- Analytics Cookies: Collect anonymous statistics to help us understand how users interact with the platform.
- Marketing Cookies: Used to show relevant ads based on your preferences. Separate consent is obtained for these.
6.2 Cookie Controls
You can accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.
7. Data Security
Keeping your personal and financial information secure is one of our top priorities. cricket casino has put in place industry-standard technical and organisational measures to protect your data.
- All data is transmitted using SSL/TLS encryption
- Encryption is applied at the server and database level
- Access to sensitive data is restricted to authorised personnel only
- Regular security audits and vulnerability assessments are conducted
- Real-time monitoring is in place to detect suspicious activity
- Two-step verification (OTP) is available
However, no method of transmitting or storing data over the internet is completely secure. You also need to stay careful for the best protection — use a strong password and do not share your account details with anyone.
8. Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You can contact us at any time to find out what information we hold about you and how it is being used.
8.2 Right to Rectification
If the information stored in your account is incomplete or incorrect, you can request a correction. This can usually be done directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, information related to legal obligations or financial transaction records may fall outside the scope of this right.
8.4 Right to Object to Processing
You can object at any time to your information being used for marketing purposes and opt out of promotional communications.
To exercise these rights, contact our customer support team 24/7 via live chat or email. We provide support in both Bengali and English. We aim to respond to requests within 30 business days of receipt.
9. Protection of Minors
cricket casino is for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If we are informed or become aware that a minor has created an account, the relevant account and all personal information associated with that individual will be deleted immediately and any transactions will be cancelled.
If you believe a minor is using our platform, please contact us. Our responsible gaming guidelines contain more information on the protection of minors.
10. Policy Changes
We reserve the right to update this privacy policy from time to time to reflect legal changes, changes in business operations, or platform improvements.
If significant changes are made, we will send a notification to your registered email address and clearly announce them on the platform. Continued use of the platform after any changes will be taken as acceptance of the updated policy.
The "Last Updated" date at the top of this policy will always show the date of the most recent revision. If you wish to view an older version, please contact our support team.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: Available directly on the website 24/7
- Email: [email protected]
Our support team can respond to your queries in both Bengali and English. We generally aim to respond promptly to privacy-related requests.
For more information about our services, visit the About Us page.