cricket – Responsible Gaming
Entertainment should be fun, not stressful. cricket believes every player has the right to set their own limits and should have the right tools to stick to them.
Minimum Age 21+
To participate in casino games or sports betting at cricket, you must be at least 21 years old. This is not a formality — keeping underage individuals away from gambling is a core part of our responsibility.
Age is verified at registration. If verification is not completed on an account, certain features including withdrawals will be restricted. Please read our Terms and Conditions page for full details on account creation and service terms.
- Age verification is mandatory at registration
- Underage users are blocked from creating accounts
- Account protection advice for family safety
- Withdrawals restricted until verification is complete
Set Your Own Limits
cricket provides several tools that let you manage your own playing habits. No upgrades or extra steps are needed — just contact the support team directly.
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted automatically.
Deposit ControlSession Time Limit
Decide in advance how long you will play in one session. The session will end automatically once that time is up.
Time ManagementTake a Break
You can close your account for anywhere from 24 hours to 30 days at any time. You will not be able to log in during this period.
Temporary BreakSelf-Exclusion
If you feel you need a longer break, use self-exclusion. You can request to close your account for 6 months or permanently through the support team.
Permanent OptionBetting History Review
You can view your gaming history and details of your deposits and withdrawals at any time. This information helps you understand your own patterns.
Transparency24/7 Support Team
Contact cricket via live chat or email for any issue. Our team is always ready to help with setting limits or taking an account break.
Direct SupportDo Not Ignore These Signs
Gambling is a form of entertainment, but it can sometimes become a habit. If you notice any of the following signs in yourself, do not hesitate to seek help.
You feel the urge to play again after a loss to win back what you lost
You are spending more time or money than you planned
You are prioritising gaming over family, friends, or work
You are hiding how much you play from others
You are using money set aside for essential expenses on gaming
You feel restless or irritable when you are not playing
Pause and Reflect
Is gaming a source of enjoyment, or is it becoming a source of stress? Ask yourself the questions below and answer honestly.
How long did you play last week?
If you do not have a clear answer, that itself is a signal. Use the session limit tool.
Are you staying within your planned budget?
If you have gone over budget, set a deposit limit. It is strictly enforced.
Is playing still enjoyable?
If it feels like an obligation rather than a choice, take a break — temporary or permanent, whichever you need.
Does your family know?
Let your family know and ask for their opinion. Do not dismiss the concerns of people close to you.
Help Is Always Available
Acknowledging a problem takes courage. In addition to cricket's own support, you can also reach out to family and professional counsellors.
Live Chat Support
Talk directly in Bengali on cricket's 24/7 live chat. Get immediate assistance with account breaks or setting limits.
Contact by Email
If you prefer to explain things in writing, contact us by email. Support is available in both Bengali and English.
Family and Trusted People
Talk openly with the people close to you. The support of family can often be just as effective as professional help.
Professional Advice
Speak with a mental health specialist or counsellor. Gambling addiction is a recognised condition and treatment is available.
cricket's Responsibility
cricket is not just a gaming platform — it is a space for a responsible community. We want every user to enjoy entertainment in a safe environment.
To learn about our privacy practices, visit our Privacy Policy page — it explains in detail how we keep your information secure and how data related to responsible gaming is handled.
For answers to more common questions, check our FAQ page — it covers common questions about accounts, payments, and responsible gaming.
- The 21+ age limit is strictly enforced and withdrawals are restricted until verification is complete
- Deposit limits, session limits, and self-exclusion are easy to access and free of charge
- If unusual playing patterns are detected, the support team will reach out proactively
- Self-exclusion requests are actioned quickly — no waiting
- 24/7 support in Bengali and English — via live chat and email
- Promotional communications are stopped for self-excluded accounts
- Use of parental control software on devices is recommended to protect minors
- All transactions and personal data are protected with SSL encryption
How to Practice Responsible Gaming
Before you start online gaming or betting, make a clear plan — how much money you will spend, how long you will play, and when you will stop. Deciding these three things in advance reduces the chance of making decisions based on impulse.
When playing games at cricket — whether slots, casino table games, or sports betting — keep in mind that every format carries a house edge over the long run. The idea of earning income from games is not realistic. Always treat gaming as entertainment, not an investment.
If you want to change a limit you have already set, do not make that decision in an emotional moment. Reducing a deposit limit at cricket takes effect immediately, but increasing one requires a waiting period — this is intentional, to prevent limits from being overridden on impulse.
If you feel that someone in your family is spending too much time or money online, take the initiative to have a conversation. Express concern rather than criticism — it makes the conversation easier. cricket's support team also considers requests made on behalf of family members.
If you ever feel that you cannot control your gaming, this is not a sign of weakness — it is a common mental health issue that can be addressed. Seek help from a professional counsellor. Mental health services in Bangladesh are far more accessible than they used to be.
To learn more about managing your account at cricket, visit our About Us page — it covers the site's background, values, and how we relate to our users.
Use parental control software on your devices to verify age and protect minors. You should not be logged into a gaming account on any device that children in your household also use to browse. Never share your password.
Gambling addiction can affect people of any age or profession. Viewing it as a health issue rather than a social problem makes it easier to seek help. cricket supports this perspective and will always try to be there for users in any situation.